Developing Human Capital for Rural Community Tourism: Using Experiential Learning Approach ☆

Published Date
Procedia - Social and Behavioral Sciences
21 October 2013, Vol.93:1835–1839, doi:10.1016/j.sbspro.2013.10.126
3rd World Conference on Learning, Teaching and Educational Leadership
Open Access, Creative Commons license

Author 

Abdul Rasid Abdul Razzaq ^a,,

Nor Haniza Mohamad ^b

Syed Shikh Syed A.Kader ^b

Mohamad Zaid Mustafad ^a

Mohd Yusop Ab.Hadi (Dr) ^a

Amran Hamzah(Dr) ^c

Zainab Khalifah(Dr)^c

aFaculty of Technical Education, Universiti Tun Hussein Onn, Malaysia (UTHM) Johor, Malaysia

• bPoliteknik Ibrahim Sultan, Johor Bahru
• cUniversiti Technologi Malaysia (UTM)

Available online 13 November 2013.

Abstract

Community awareness, lack of tourism knowledge and skills are the basic constraints that limit the ability of the local people to actively participate in the tourism planning and development. In Malaysia, Miso Walai Homestay at Kinabatangan, Sabah was recognized as one of the best Community Based Tourism Model not only at national level but at the international level. Thus, this study was to explore the process of community capacity building particularly on the aspect of awareness, knowledge, skills as well as attitude of the rural community that enable them to involve themselves in tourism planning. This study applies a qualitative approach by conducting in-depth interview with key informants. All the data were analyzed using thematic analysis. The results of the study showed that about 3 years has been used by the NGO together with the pioneer MESCOT members for the capacity building particularly on the human capital development. The knowledge, skills as well as awareness of the local people have been developed through experiential learning approach.

Keywords

Human Capital Development

Rural Community Tourism

Experiential Learning Approach

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References

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• ☆
  Selection and peer review under responsibility of Prof. Dr. Ferhan Odabaşı.

• ⁎ 
  Corresponding author. Tel.: +060197723536.

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Tourism workforce research: A review, taxonomy and agenda

Published Date
Annals of Tourism Research
September 2016, Vol.60:1–22, doi:10.1016/j.annals.2016.04.003

Author 

Tom Baum ^a,1

Anna Kralj ^b,1

Richard N.S. Robinson ^c,1

David J. Solnet ^c,,1,

aUniversity of Strathclyde, Scotland, United Kingdom

bGriffith University, Australia

cUniversity of Queensland, Australia

Received 5 November 2015. Revised 12 April 2016. Accepted 15 April 2016. Available online 30 May 2016. Coordinating Editor: H. Tucker

Highlights

• Workforce research is neglected in the top 8 T&H journals, rated by Impact Factor.
• •
  The term ‘workforce’ unifies the multiple levels at which research is conducted.
• •
  T&H workforce research is disjointed in topics, analysis, theory and method.
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  Tourism vs. hospitality research gives different treatment to workforce issues.
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  A multi-level model presents a contextual framework for future workforce research.

Abstract 

This paper offers a critical review, purview and future view of ‘workforce’ research. We argue that the tourism (and hospitality) workforce research domain, beyond being neglected relative to its importance, suffers from piecemeal approaches at topic, analytical, theoretical and methods levels. We adopt a three-tiered macro, meso and micro level framework into which we map the five pervasive themes from our systematic review across a 10 year period (2005–2014). A critique of the literature, following a ‘representations’ narrative, culminates in the development of a tourism workforce taxonomy, which we propose should provide the starting point for a pathway to guide the advancement of a more holistic approach to tourism workforce knowledge development.

Keywords

Labour/labor

Employee

Workforce

HRM

Macro–meso–micro

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• ⁎ 
  Corresponding author.
  
  

For further details log on website :
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The constraints of tourism development for a cultural heritage destination: The case of Kampong Ayer (Water Village) in Brunei Darussalam

Published Date
October 2013, Vol.8:106–113, doi:10.1016/j.tmp.2013.09.002

Author 

• Azman Ahmad

Highlights

• Kampong Ayer or ‘Water Village’ offers a unique cultural tourism experience.
• •
  Constraints include waste disposal, crime and loss of authenticity.
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  Local community needs to be involved in tourism development.
• •
  Benefits include preservation of socio-cultural heritage.

Abstract 

Tourism is one of the sectors believed to be able to contribute to the process of economic diversification in Brunei Darussalam. Kampong Ayer, which literally means ‘Water Village’ is one of the obligatory tourism attractions in the country, as there is an expression that says that a visit to Brunei Darussalam is not valid if one does not visit Kampong Ayer. Although there exists a tourism potential, there are challenges that must be addressed in order to promote tourism in Kampong Ayer, and to convince tourists of the uniqueness of this historic place. These include waste disposal problems, crime, loss of authenticity, as well as the lack of information, facilities and tourist services in Kampong Ayer. Aside from the prospect of generating income, tourism development in Kampong Ayer can also lead to the preservation and revival of the socio-cultural heritage of its community.

Keywords

Cultural tourism

Tourism development

Heritage preservation

Kampong Ayer

Brunei Darussalam

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Vitae

Azman Ahmad is currently Vice President or Assistant Vice-Chancellor for Academic Affairs at Universiti Brunei Darussalam (UBD). He is also an Associate Professor at the Faculty of Business, Economics and Policy Studies and the Sultan Omar ‘Ali Saifuddien Centre for Islamic Studies in UBD. His teaching and research interests include environmental management, natural resource conservation, tourism and sustainable development, Islam and the environment, and Islamic tourism.

• ⁎ 
  Tel.: + 673 246 1133; fax: + 673 246 3063.
  
  

For further details log on website :
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The Coorong Wilderness Lodge: A case study of planning failures in Indigenous tourism

Published Date
October 2014, Vol.44:46–57, doi:10.1016/j.tourman.2014.02.003

Author 

Freya Higgins-Desbiolles ^a,,

George Trevorrow ^b

Syd Sparrow ^c

aSchool of Management, University of South Australia, Australia

• bCoorong Wilderness Lodge, Australia
• cDavid Unaipon College of Indigenous Education and Research, University of South Australia, Australia

Received 23 October 2013. Accepted 13 February 2014. Available online 12 March 2014. 

Highlights

• Case analysis of policy process for infrastructure development of an Indigenous tourism business.
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  Rare emic view as a result of having Indigenous Australian tourism entrepreneur as a co-researcher.
• •
  Social construction theory shows dissonant narratives as 1 source of policy failure.
• •
  Need creative and dialogic cross-cultural management approaches.

Abstract

This paper presents a case study of the Coorong Wilderness Lodge (CWL) in order to highlight barriers to success that are in part derived from poor policy and planning supports for Indigenous Australian tourism operators. This analysis assists in filling a research gap on the catalysts to economic success and failure in Indigenous tourism through obtaining rich narratives from public sector facilitators and the Indigenous Australian tourism entrepreneur. Using social construction theory, this paper narrates the story of difficulties in developing the infrastructure between 1995 and 2008. This story highlights diverging views of how such enterprises should be supported which is in part explained by cultural differences, diverging expectations and poor communications across such divides. With the founder of the CWL George Trevorrow as a co-researcher in the project, the paper provides an emic perspective that offers fresh insights into this topic.

Keywords

Indigenous tourism/Aboriginal tourism

Public sector support

Culture versus commerce

Cross-cultural management

Social construction theory

Neoliberalism

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Vitae

Freya Higgins-Desbiolles is a Senior Lecturer in Tourism with the School of Management of the University of South Australia. She has researched and taught Indigenous tourism and tourism policy, planning and management for more than a decade. This work has been based on long-term collaborative relationships with communities. As a result of the positive outcomes from these extended efforts, she has received numerous awards for teaching, research and community engagement.

George Trevorrow was the founder/owner/manager of the Coorong Wilderness Lodge in South Australia. He was a Ngarrindjeri Elder who was well-respected for his role in the development of Indigenous Australian tourism. In the early 1990s he initially served as the Chairman of the National Aboriginal and Torres Strait Islander Tourism Reference Group and then became the first elected Chairman of the fledgling Aboriginal Tourism Operators Association. Additionally, George was recognised for his leadership role in the Ngarrindjeri community and was a respected cultural educator. He founded Camp Coorong Race Relations and Cultural Education Centre and served as Rupelle of the Ngarrindjeri Tendi and Chair of the Ngarrindjeri Regional Authority.

Syd Sparrow is a lecturer in The David Unaipon School which is a part of The David Unaipon College of Indigenous Education and Research. He has been with the school since 2000, after spending twenty years working within Aboriginal Affairs in community managed organisations in Australia.

• ∗ 
  Corresponding author. School of Management, University of South Australia, GPO Box 2471, Adelaide, SA 5001, Australia.

For further details log on website :
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